- I don't live in the UK can I still adopt an Hr creation?
- Ofcourse you can! please just make sure to ‘tick’ the international order box if you do not live in the UK when you check out.
- I don't have paypal, can I still adopt?
- If you are in the UK, indeed you can! If you write to helpless_romantic@hotmail.co.uk Details on how to get this order form will be sent to you. Hr will happily accept cheques or postal orders. You can send pennies but you never know what slight of hand trickster might sighte your jingling envelope and HR cannot take responsibitily for lost pennies.
- where is my order?
- Please allow 2-3weeks for your order,
Personalised items will take as much as 3-4 weeks.
If it has not arrived within 3-4weeks please feel free to write to us and we shall check our records.Everything is sent recorded delivery. If you do not go to the postoffice to collect your item, and it gets sent back to me postage shall have to be charged again.
- I have a problem....
- Please feel free to write to helpless_romantic@hotmail.co.uk and we shall try and sort it out.
I do try and check our space mail, but if you do have a problem to gaurentee it gets read please write to the
e-mail address. - what are things made from and how?
- most things are made using a laser cutter and are made from acrylic, or/and wood.
All parts are hypo-allergenic.
- What forms of payment do you accept?
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We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
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This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
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No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.